The CSMD is working diligently to provide the best customer service possible, but the best way for that to occur is through partnership. If you have an issue, you can help the CSMD Team by sending a screenshot of the errors or messages to CSMD.Admin@tn.gov with as much detail as possible. To ensure the CSMD Team can communicate with you, it is very helpful to provide a good contact number. The CSMD Team looks forward to partnering with all its customers.

TAKE NOTE: The CSMD has been enhanced which impacts the way the CSMD Team can assist users with a forgotten password. Communications from the CSMD will be coming from donotreply@appriss.com. This email may come to your Junk/Spam folder, to ensure you can receive this email add it as a “safe sender”. It is critical that the email associated with the account is up to date (unique private and confidential email) and that security question answers are appropriate in the account. These are critical elements of resetting the password. Please communicate to other members of your team and encourage them to log into their CSMD account and keep their information up to date by clicking “My Account”. If you have any questions, contact the CSMD Administrator.

Browser Compatibility: Supported browsers that provide the best performance of the CSMD include the latest version of Safari, Chrome, MS Edge and Firefox.

Attention: Prescribers may notice receipt of emails from the CSMD that identify potential high-risk patients associated with their current practice. These will be displayed on your Clinical Notification panel on your home page.

To view Clinical Notifications associated with your account, click “View all” from the Clinical Notification panel on your account Home Page. This is a historical view and will always display the last five weeks of notifications. Please note the columns are sortable to assist in reviewing.

Remember: At your initial login to the system, go to MY ACCOUNT (which is your profile) in the upper right corner to review and update all necessary information. Click on the CHANGE PASSWORD and SECURITY QUESTIONS buttons on the left navigation bar and view/modify as needed.

When registering the information, you provide must match the information as it appears on your Board License. If you experience issues logging into the system(EX: invalid Board License, invalid DEA) please contact the CSMD Admin via email CSMD.Admin@tn.gov or phone 615-253-1305.

The Tennessee Department of Health is committed to protecting the security of the CSMD data and the information of its users.